Navigate to Settings:

  1. Click on the Settings icon on the left side menu bar.
  2. Click on "Agents" under User Management


Adding a new user

  1. Click on the "Invite Agent button present on the right side of the page
  2. Enter the "Name", "Email" fields and select the Role of the agent from the dropdown under the "Role" column.
  3. Toggle the switch to under "Notification" column and 
  4. Click on the "Invite" button to invite the user. 


Note: We have three roles in Freshstatus

Editor: These users can only post the incident updates, and change service statuses. And cannot perform any other action.

Admin: Admins can edit layout and customize the status page, create and delete new services. In addition Editor privileges.

Owner: Is the Super Admin who has every privilege including the ability to change the Plans and Billing & Payment information.


Deleting the user

  1. Click on the "Delete icon" present on the right of the user you wish to delete
  2. Click on the "Yes, Delete it" button to delete the user.


Changing the role of the user

  1. Click on the dropdown under the "Role" column.

  2. Select the role you wish to assign.


Note: Only Owner or Admins can change user roles.