Method 1:
1. Login to any of your existing Freshworks product part of the organisation to which you wish to merge the Freshping account.
2. Click on the Freshworks Switcher icon
3. Click 'Move Accounts'. Enter the respective domain name, followed by a code that prompts on as a screen security check. An email confirmation will be sent across to org admin, who can authorize the move.
Method 2:
1. Login to your Freshworks account to which you wish to merge the Freshping account.
2. Click on the 'Home' icon
3. Click on 'Move existing account'. Enter the respective domain name, followed by a code that prompts on as a screen security check. An email confirmation will be sent across to org admin, who can authorize the move.
Note:
1. If the product is based on a different org, only the Org admin can be moved. You can ask the org admin to perform the above steps.
2. All Freshping accounts are in US Pod. If your other products are in any other pods, say Freshdesk is under EUC pod and Freshping is under US pod, the new Org cannot be linked to the existing Org. Only products in the same Pod can be merged.