Freshstatus and Freshdesk integration help you convert Freshstatus incidents into Freshdesk support tickets.


TABLE OF CONTENTS


Setting up Freshdesk Integration

To integrate Freshstatus with Freshdesk follow the steps mentioned below in your Freshstatus account;

    1. Login to your Freshstatus account 
    2. Navigate to Settings > Integrations
    3. Choose the Connect button against Freshdesk
    4. Provide the Freshdesk URL and Freshdesk API Key and click "Authorize". That's it, you are into creating the optional fields needed for creating Freshdesk tickets.

Where can I find my Freshdesk account URL?

Method 1:

Freshdesk account URL is nothing but the URL which you use to login to Freshdesk. It should look something like this: <DomainURL>.freshdesk.com


Please note to add only the Domain URL.



Method 2:

You can input the email address on this page to get the helpdesk URL associated with that account. 

https://freshdesk.com/login


Where can I find my Freshdesk API key?

  1. Log in to your Freshdesk account
  2. Click on your profile picture on the top right and select 'Profile Settings'
  3. In the sidebar on the right, you will find the API Key



  


How to configure the Freshdesk mandatory fields?

  1. Click on "+Add Optional Fields" to choose the fields needed for Freshdesk ticket creation
  2. Configure the fields and the corresponding values from the dropdown available
  3. Click on the "Save" button
  4. You could also add "+ Add optional fields" to configure more fields