Table of contents
- Setting up the Freshservice Integration
- Where can I find my Freshservice account URL?
- Where can I find my Freshservice API key?
Setting up the Freshservice integration
1. Log in to your Freshstatus account
2. Navigate to Settings > Integrations
3. Click the Connect button against Freshservice
4. Provide the Freshservice URL and Freshservice API Key and click 'Authorize.'
1. Log in to your Freshservice Support Portal
2. Click on your profile picture on the top right corner of your portal
3. Click Profile settings
4. Your API key will be available below the Delegate Approvals section on the right
1. Click on '+Add Optional Fields' to choose the fields needed for Freshservice incident creation
2. Configure the fields and the corresponding values from the dropdown available
3. Click on the 'Save' button
4. Click '+ Add optional fields' to configure more fields