Frequently asked questions

1. How to change the API key or integration information?

• Login to Freshstatus account
• Navigate to Settings > Integrations
• Click on the ellipsis present near Freshping Integration and click Edit
• Update the integration information and "Authorize"

2. How to delete the integration?

• Login to Freshstatus account
• Navigate to Settings > Integrations
• Click on the ellipsis present near Freshping Integration and click Delete

3. What will happen if we delete the rule when there is an active incident created by the same rule?

If the rules are deleted or re-ordered after creating an incident, the incident will fail to auto-resolve itself. Every Incident created by integration is associated with the rule that created it. The rule should be present and be the first-matching rule for the incident creation and resolution flow to work effectively.

In this case, the user has to resolve the incident manually.

4. How to identify if the incident is created or updated by the Integration?

For Incidents created by or updated by the integration, the 'Created by' and 'Updated by' name will be mentioned as 'System generated'. 

5. Why only 10 Rules? What if I need more?

In the Free plan, You can create up to 10 rules. You will soon be able to create more rules by upgrading to the 'Blossom' plan which is scheduled to release in H1 2021.