Navigate to Incident

  1. Click on Incidents & Maintenance icon in the left side menu bar

Edit an Incident

  1. To edit an incident you can either click on the ellipsis on the right corner of the incident to update or click open the incident and use the ellipsis on the right corner to edit the particular incident.
  2. Update the incident details in the popup
  3. Click on the "Update" button to save the changes

Update Affected Services

  1. Click on the "Affected services" dropdown
  2. Check on the service you wish to include
  3. Click on the dropdown present on the right of the service, to update the status
  4. Click on "Save Changes" to save the changes

Deleting an Incident

  1. To edit an incident you can either click on the ellipsis on the right corner of the incident to update or click open the incident and use the ellipsis on the right corner to edit the particular incident.
  2. Click on "Delete" button to delete