Incidents & Maintenance

How can I create a new incident?
To create an incident, you can either click on '+New' at the top right corner and then 'Incident' or click 'Incidents and maintenan...
Thu, 17 Jun, 2021 at 9:16 AM
How to schedule new maintenance?
To create an incident, you can either click on '+New' at the top right corner and then 'Incident' or click 'Incidents and maintenan...
Mon, 12 Jul, 2021 at 10:52 AM
How can I post an update/resolve an incident?
To update or resolve an incident: 1. Click on 'Incidents and maintenance' on the sidebar to the left to view active incidents 2. Click on the...
Mon, 12 Jul, 2021 at 10:52 AM
How can I edit/delete an incident?
This article covers how to edit and delete an incident. To learn about posting updates to an incident click here. Edit an Incident 1. Click 'Incid...
Mon, 12 Jul, 2021 at 10:52 AM
How can I update a scheduled maintenance event?
To update the scheduled maintenance event: 1. Click on 'Incidents and maintenance' in the sidebar to the left and then select the 'Scheduled...
Mon, 12 Jul, 2021 at 10:52 AM
How can I edit/delete a scheduled maintenance event?
Editing a scheduled maintenance event 1. Click on the 'Incidents and maintenance' icon in the sidebar to the left 2. Click on the 'Sched...
Mon, 12 Jul, 2021 at 10:52 AM
How can I change the status of my services without creating an incident?
The quick service-status change feature helps you update the status of your services in the least amount of time. This feature lets you bypass the incident ...
Thu, 15 Jul, 2021 at 1:22 PM